FAQ

Where do I enter in the discount code?

For direct payment gateways, the discount code can be entered on page 2 of the checkout process when you have the opportunity to select a shipping method and enter in credit card information. You MUST APPLY the promo code by clicking the 'Apply' button before check out.
PayPal Express, being an offsite payment gateway, works a bit differently. This is the PayPal Express Checkout's workflow: when checking out, you go to paypal.com right away, where PayPal collects your shipping and billing addresses. After that, you returns to www.shopkuvings.com where you pick a shipping rate, types in a discount code, the price is updated accordingly and, on that same page, you get to finalize your transaction.

 

What is the return policy?

If you are not satisfied with your purchase from www.shopkuvings.com, you may be eligible to return your product to Kuvings USA within 30 days from receipt of shipment. Please contact us for the return authorization (RA) number. For details please visit our return policy page.

 

I cannot continue with checkout when shipping to my Canadian address.

Unfortunately our juicers are not available for shipping to Canada at this time. Please visit the authorized dealer page for the list of authorized dealers where you can purchase the product.